Care Circle Watch
Daily subscription
0.99 EUR
149.00 EUR
Quantity
1
We’re here 7 days a week
Help Center
Explore self-serve guides, quick troubleshooting tips, and direct support options so everyone in your Care Circle stays confident and connected.
What do you need help with?
Start with these common paths or jump to the detailed guides below. Each topic links to in-app instructions and live-agent assistance when you need extra reassurance.
Frequently Asked Questions
Quick answers to the questions we hear most often.
- How do I set up the Care Circle watch for the first time?
- Charge the watch fully, then open the Care Circle app and create an account. Use the email address you used when buying the watch. After creating an account, log in with your credentials and you should see the watch in the 'paired watches' section on the Settings tab.
- How do I invite a family member to my Care Circle?
- Go to Settings > your name > Invite member in the app. Enter their email address and they will receive a link to join within minutes.
- What happens when the SOS button is pressed?
- Every member of the Care Circle receives an instant notification including the wearer's live location. Each watch has 3 phone numbers pre-configured for emergency contacts. These numbers will be called by the watch one by one until someone picks up.
- How long does the watch battery last?
- With typical use the watch runs for up to 2 days on a single charge. Battery life varies based on 4G network coverage and usage patterns.
- Is my health data private and secure?
- Yes. All data is encrypted in transit and at rest. Only the people you invite to your Care Circle can view health and location information. We never sell personal data to third parties.
Contact Care Circle Support
We answer every inquiry with empathy. Share device serial numbers, subscription details, or screenshots to help us resolve issues quickly. Emergencies should always use SOS first, then notify us for follow-up.
- Email: support@vitu.health