New families
Getting started
Activate your watch, invite caregivers, and personalize check-ins with onboarding checklists and welcome calls.
- Step-by-step setup in under 10 minutes.
- Live concierge available for first-time SOS testing.
We’re here 7 days a week
Help Center
Explore self-serve guides, quick troubleshooting tips, and direct support options so everyone in your Care Circle stays confident and connected.
What do you need help with?
Start with these common paths or jump to the detailed guides below. Each topic links to in-app instructions and live-agent assistance when you need extra reassurance.
Devices
Watch & app tips
Solve pairing issues, battery questions, and connectivity gaps with quick diagnostics tailored to your region.
- Guided sensor tests and signal checks.
- Loaner program if hardware needs repair.
Plans & billing
Manage your subscription
Update payment methods, download invoices, and adjust coverage bundles without interrupting protection.
- Pro-rated credits applied automatically.
- Instant confirmations emailed to the whole circle.
Caregivers
Coordinating your circle
Learn best practices for sharing updates, assigning follow-ups, and respecting each person’s preferred level of involvement.
- Template messages help align siblings and neighbors.
- Workshops teach how to discuss independence with loved ones.
1. Support channels
Choose how you want help
Reach us via in-app chat, email, or phone. Most caregivers start with live chat for quick fixes and elevate to a scheduled call if they need guided troubleshooting.
- Chat: average response under two minutes.
- Phone: triage menu routes you to device, billing, or safety teams.
- Email: ideal for documentation requests and follow-up summaries.
2. Troubleshooting guides
Solve issues step-by-step
Our guided flows walk you through battery calibration, band replacements, connection resets, and SOS testing so you can restore peace of mind without waiting on a call.
- Annotated screenshots mirror the latest app release.
- Each step explains what to expect and when to escalate.
- Automatically share results with the rest of your circle.
3. Account & billing
Stay organized financially
Switch plans, pause coverage during travel, or update payment contacts while keeping historical invoices available for reimbursement or tax purposes.
- Real-time status shows renewal dates and open balances.
- Automated reminders notify the circle before any lapse.
4. Safety escalations
When every second matters
If you believe a device isn’t performing during an emergency, you can invoke our priority escalation path. A live specialist joins the line, reviews diagnostics, and keeps everyone coordinated until the scenario resolves.
- Escalations include post-incident reports sent to your family.
- We liaise with first responders when requested.
Self-serve resources
- Guide library
- Printable checklists, onboarding decks, and multilingual tip sheets for caregivers.
- Service status
- Real-time dashboard covering watch connectivity, SMS delivery, and app uptime.
- Live trainings
- Weekly webinars teach device care, map zones, and compassionate communication.
- Community stories
- Hear how other caregivers coordinate across time zones and share best practices.
Contact Care Circle Support
We answer every inquiry with empathy. Share device serial numbers, subscription details, or screenshots to help us resolve issues quickly. Emergencies should always use SOS first, then notify us for follow-up.
- Email: support@carecircle.com
- Phone: (800) 555-0110 (6 a.m.–10 p.m. CT)
- Live chat: Open the Care Circle app > Help > Chat with an expert
If we miss your call, leave a voicemail and we will respond within one business day. Language interpreters are available upon request at no additional cost.